What We Collect and Why We Use It
When you open an account, we collect your name, contact details, and identity verification documents needed to confirm eligibility under local law. When you make a deposit or withdrawal via GCash, Maya, or InstaPay, we record the transaction reference, amount, and wallet identifier — enough to
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resolve a dispute, never more than needed. We also collect device and session data like your IP address, browser type, and login timestamps to protect your account from unauthorised access. Cookies track your preferences and session state so pages load as you left them. We do
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not sell your data to third parties. We share it only with payment processors and identity-verification providers bound by confidentiality agreements, and with authorities where local law requires us to. Data linked to a closed account is retained for as long as applicable local regulations require,
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after which it is deleted or anonymised. If you have questions about a specific data point — say, why a particular GCash transaction reference is stored or how long your Maya withdrawal record is kept — you can reach our support team through the contact paths
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listed on this page. Availability of account services depends on local law and is limited to eligible players.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.